Welcome to The Veterinary Clinic of East Hampton
3 Goodfriend Drive
East Hampton, NY 11937
Tel. (631)324-7900
Fax (631)324-9433
East Hampton, NY 11937
Tel. (631)324-7900
Fax (631)324-9433
COVID-19 Update
We at the Veterinary Clinic of East Hampton are here to protect animal health and prevent suffering of our companions. Under the current conditions, that sometimes requires difficult choices and compromises because of the absolute need to protect the health of our staff, clients, and the broader community, as well.
A few weeks ago we were enhancing sanitation protocols and reducing sources of potential contagion in the waiting room; a week later we no longer were using a waiting room. The situation we find ourselves in is unprecedented in our lifetimes and changing by the day. At this time, and we hope, into the future, we are continuing to provide needed medical care to our patients. New York State includes veterinary care as an essential service (as you and I already know). Thus, we are providing urgent medical and surgical care only, with all elective procedures being postponed. In addition to emergency and life threatening conditions, we are also available to address situations that may cause distress or pain, and are continuing to offer critical immunizations and preventive medical services.
At the present time we are reducing staffing and office hours to minimize potential exposure to coronavirus. We are asking that all patients come to the Clinic by appointment only, and that when they arrive, you call the receptionist from the parking lot. To minimize foot traffic in the building, a technician will collect the medical history and current concerns over the telephone, after which someone will come outside to bring your pet into the Clinic. We ask that you remain in your car in the parking lot while your pet is examined. Please wipe down leashes and cat carriers with disinfectant before the pet is brought inside. Following the examination, the doctor will call you to discuss the examination and treatment plan, after which someone will return the patient to you.
For those just needing prescription refills or special diets, please call in advance, and likewise, call from the parking lot to let us know you are here. Please don’t congregate on the deck by the front door. Verizon cell service is notoriously inconsistent in our neighborhood, so we ask your patience if we have trouble with the connection.
We ask that if anyone is showing symptoms consistent with Covid-19 or has tested positive for coronavirus that you send your pet with someone else, and please tell the receptionist so we can take appropriate precautions. For those who have recently come out from New York City, we encourage you to follow recommendations from the CDC and NYS authorities to self-quarantine for 14 days.
As an additional service, we will soon be implementing a telemedicine platform from our website to allow limited examination and consultation without the need for any close contact. While this will enable the doctor to see and hear what is going on, there is no sense of touch or smell (thankfully, we don’t rely on taste for diagnosis!), so it will not be adequate for all patients. For those who can be diagnosed, there will be a consultation fee; if a physical exam is deemed necessary, there will, of course, only be a charge for the exam. To the extent that we can, we will continue to offer advice and consultation over the phone as a courtesy to our clients; this new service is rather an alternative to an office call and examination, when it can be done.
This is not the way we want to practice medicine; this is not the way we want to interact with our clients and with our community. Unfortunately, given the reality of the current situation, these are the adjustments we feel are necessary. I apologize for any inconvenience and difficulties these policies may cause, but I hope you understand that they are in the interest of our being able to continue offering veterinary medical care to those in need, as long as this crisis persists.
Wishing you and your pets and all your loved ones good health.
Jonathan Sonneborn-Turetsky, DVM
We at the Veterinary Clinic of East Hampton are here to protect animal health and prevent suffering of our companions. Under the current conditions, that sometimes requires difficult choices and compromises because of the absolute need to protect the health of our staff, clients, and the broader community, as well.
A few weeks ago we were enhancing sanitation protocols and reducing sources of potential contagion in the waiting room; a week later we no longer were using a waiting room. The situation we find ourselves in is unprecedented in our lifetimes and changing by the day. At this time, and we hope, into the future, we are continuing to provide needed medical care to our patients. New York State includes veterinary care as an essential service (as you and I already know). Thus, we are providing urgent medical and surgical care only, with all elective procedures being postponed. In addition to emergency and life threatening conditions, we are also available to address situations that may cause distress or pain, and are continuing to offer critical immunizations and preventive medical services.
At the present time we are reducing staffing and office hours to minimize potential exposure to coronavirus. We are asking that all patients come to the Clinic by appointment only, and that when they arrive, you call the receptionist from the parking lot. To minimize foot traffic in the building, a technician will collect the medical history and current concerns over the telephone, after which someone will come outside to bring your pet into the Clinic. We ask that you remain in your car in the parking lot while your pet is examined. Please wipe down leashes and cat carriers with disinfectant before the pet is brought inside. Following the examination, the doctor will call you to discuss the examination and treatment plan, after which someone will return the patient to you.
For those just needing prescription refills or special diets, please call in advance, and likewise, call from the parking lot to let us know you are here. Please don’t congregate on the deck by the front door. Verizon cell service is notoriously inconsistent in our neighborhood, so we ask your patience if we have trouble with the connection.
We ask that if anyone is showing symptoms consistent with Covid-19 or has tested positive for coronavirus that you send your pet with someone else, and please tell the receptionist so we can take appropriate precautions. For those who have recently come out from New York City, we encourage you to follow recommendations from the CDC and NYS authorities to self-quarantine for 14 days.
As an additional service, we will soon be implementing a telemedicine platform from our website to allow limited examination and consultation without the need for any close contact. While this will enable the doctor to see and hear what is going on, there is no sense of touch or smell (thankfully, we don’t rely on taste for diagnosis!), so it will not be adequate for all patients. For those who can be diagnosed, there will be a consultation fee; if a physical exam is deemed necessary, there will, of course, only be a charge for the exam. To the extent that we can, we will continue to offer advice and consultation over the phone as a courtesy to our clients; this new service is rather an alternative to an office call and examination, when it can be done.
This is not the way we want to practice medicine; this is not the way we want to interact with our clients and with our community. Unfortunately, given the reality of the current situation, these are the adjustments we feel are necessary. I apologize for any inconvenience and difficulties these policies may cause, but I hope you understand that they are in the interest of our being able to continue offering veterinary medical care to those in need, as long as this crisis persists.
Wishing you and your pets and all your loved ones good health.
Jonathan Sonneborn-Turetsky, DVM
NEW!!
In order to make ordering medications easier, we have now added online ordering as part of our services!
Medication, Flea/Tick/Heartworm prevention and prescription food available.
Shipped directly to your home, authorized and monitored by our doctors, no need to wait for a third party to contact our office for approval.
In order to make ordering medications easier, we have now added online ordering as part of our services!
Medication, Flea/Tick/Heartworm prevention and prescription food available.
Shipped directly to your home, authorized and monitored by our doctors, no need to wait for a third party to contact our office for approval.
The Veterinary Clinic of East Hampton is a full service veterinary hospital located within the sprawling campus of The Ross School. Our mission is to provide excellent, compassionate medical care while focusing on the special bond between pet and owner. Our goal is to help maintain and prolong good health and quality of life for all of our patients.
Our clinic offers a wide range of services including routine care, surgery and dentistry, diagnostic imaging, and veterinary acupuncture. Our experienced veterinarians, along with our licensed veterinary technicians and trained veterinary assistants, are committed to giving professional, loving care to your pet.
Our clinic offers a wide range of services including routine care, surgery and dentistry, diagnostic imaging, and veterinary acupuncture. Our experienced veterinarians, along with our licensed veterinary technicians and trained veterinary assistants, are committed to giving professional, loving care to your pet.
~ Do you have a nervous pet? Visit our Fear Free Practices page to learn how to help alleviate your pet's stress.
~ Traveling with your pet? Click here to visit our Health Certificates page to find out what you need to do before scheduling your pet's travel exam.
Open 7 DaysMonday: 9am to 5pm
Tuesday: 9am to 5pm Wednesday: 9am to 8pm Thursday: 9am to 5pm Friday: 9am to 5pm Saturday: 9am to 4pm Sunday: 9am to 4pm |
We refer after-hours emergencies to The East End Veterinary Emergency & Specialty Center in Riverhead
(631)369-4513 |
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